Frequently asked questions

Want to know more?
Here are our frequently asked questions

Anyone who has a full, valid driving licence, owns a car or van with a valid MOT and insurance, has the right to work in the UK and has no unspent criminal convictions.

Most of the items you will deliver are from online retailers and vary in size and weight. Nothing will exceed more than 17kg unless we agree this with you separately.

Hermes uses a number of methods to communicate with couriers including monthly newsletters, HHT messages, bi-annual courier update booklets, and Field Managers

In most cases you will collect the parcels yourself from a local collection point (Sub-Depot). If you live in a rural location we may drop the parcels off with you.

No, but Parcels should be attempted to be delivered on the same day you get the parcel.

You will need to store them in a safe place to re-attempt them the following day.

Any comfortable clothing is acceptable and optional Hermes branded clothing is also available to purchase as part of the Hermes Partner Rewards.

Couriers are self-employed and are not under any obligation to provide services personally. They have the unconditional right to nominate a substitute to provide services on their behalf.

These vary on the location of the round and the amount of parcels that round generates. On average a courier works approximately 5 hours a day.

You’re in charge. You can provide a service between 1 – 7 days a week depending on what you agree with us.

No. Couriers are self-employed and this is one of the costs that you must cover.

We prepare a self-bill invoice on your behalf. Details of payments are on your invoice that is accessible online.

Couriers are paid on a monthly basis via BACS. All payments made by Hermes to the courier will be without deductions of things like income tax for which you are responsible.

The courier is responsible for their own appropriate vehicle insurance. Couriers can opt into the top up insurance scheme at a cost of 55p for each day services are provided. This covers the courier on a third party basis whilst they are providing service to Hermes.

Any size, make or model of vehicle is acceptable as long as it has a valid MOT and insurance.

Most of our deliveries are small mail order items such as clothing. No parcels will exceed 17kg.