Frequently asked questions
Want to know more?
Here are our frequently asked questions
If you decide to provide service you will be required to provide to Hermes a valid DBS certificate within the first 5 weeks of providing service. The DBS certificate must be dated within the previous 6 months. You will then be required to provide a further DBS certificate every 3 years.
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You are eligible to apply to be a Self-employed Courier with Hermes if you have a full, valid driving licence, own (or have access to) a car or van with a valid MOT and insurance, have the right to work in the UK and have no unspent criminal convictions.
Most of the items you will deliver are from online retailers and vary in size and weight. Nothing will exceed more than 17kg unless we agree this with you separately. Some of our clients do send alcohol/products that contain alcohol through our network.
Hermes uses a number of methods to communicate with couriers including monthly newsletters, messages sent through your device, bi-annual courier update booklets, and via your dedicated Community Delivery Manager.
In most cases you will collect the parcels yourself from a Delivery Unit local to you. If you live in a remote rural location we may drop the parcels off with you via Solus Drop – this would be discussed with you beforehand.
It won’t always be possible to successfully deliver a parcel to a customer, a neighbour or a safe location on the first day but delivery should always be attempted for all items on the same day you take receipt of them.
You will need to record the reason for non-delivery on your device and then store the items in a secure place overnight to re-attempt them the following day.
Any smart, comfortable clothing is acceptable but optional Hermes branded clothing is also available to purchase as part of the Hermes Partner Rewards at really affordable prices (full details can be provided upon request)
As a self-employed courier you are not under any obligation to provide services personally. You have the unconditional right to use a substitute to provide service on your behalf when you want to go on holiday.
As a Self-employed courier working hours can be really flexible depending on a number of factors such as your availability, the location of your round and the amount of parcels that particular round generates. On average a courier works approximately 5-6 hours a day.
The beauty of being self-employed is that it’s completely up to you! You can provide a delivery service between 1 and 7 days a week depending on what you negotiate and agree with us.
As a self-employed courier this is one of the costs you would cover yourself.
Couriers are paid on a monthly basis via BACS. All payments made by Hermes to the courier will be without deductions of things like income tax for which you are responsible.
You will be given access to your personal profile on our website “Couriers Online”. Hermes will prepare a self-bill invoice on your behalf. Details of payments are on your invoices that are accessible through “Couriers Online”.
Yes, any person with a valid driving licence issued in their country of origin is permitted to drive in the United Kingdom for at least 12 months. This includes driving in the UK with an EU license. After this period, you will need to exchange your documents for a UK licence, or pass the DVSA’s UK driving test. As a self-employed courier with Hermes it is your own responsibility to ensure that your driving license is valid whilst providing service.
As a self-employed courier you must have the correct level of 3rd party cover whilst you’re out making deliveries. Hermes have developed a ‘top-up’ insurance with Marsh Insurance. Charged at £1 per day and only on the days that service is provided to Hermes, this gives the 3rd party cover required for Self Employed Couriers whilst making deliveries and collections on behalf of Hermes our clients. (full details can be provided upon request).
Any reasonably sized, make or model of vehicle is acceptable as long as it is reliable and has a valid MOT and insurance.